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PreventionWellbeing2 min read · July 22, 2026

by Dr. Massimo Ferrara

Your first visit, step by step: what actually happens

No surprises: exactly how a first visit works with us, what we look at, what we ask you and what you leave knowing.

Many people postpone a first visit because they do not know what to expect. Explaining it in advance removes much of the anxiety, so here it is, plainly.

1. We talk before we look

The visit starts seated, dressed, away from the dental chair. We want to know why you are here, for how long, whether you are in pain, what worries you. Then your medical history: conditions, medication, allergies, previous procedures. This is not paperwork: some therapies change how we plan treatment.

2. The clinical examination

Then we look. Not only at teeth:

  • teeth — decay, old fillings, fractures, wear;
  • gums and periodontium — bleeding, pocket depth, recession;
  • occlusion — how you close, premature contacts, signs of clenching or bruxism;
  • joint and muscles — opening, sounds, tenderness;
  • soft tissues — tongue, cheeks, palate: a check patients often do not expect but which is part of the visit.

3. Imaging, only if needed

Radiographs and scans are not automatic. They are prescribed when they genuinely answer a clinical question: assessing bone, seeing an interproximal cavity, studying an orthodontic case. If you have recent radiographs, bring them: it avoids unnecessary exposure.

4. We explain what we found

This is the part that matters. We use images — photographs, scan, radiographs — because seeing is clearer than being told. We tell you what is urgent, what can wait and what can simply be monitored.

5. The plan, by priority

Not everything is done at once and not everything is done together. The plan is organised by priority: first what hurts or is getting worse, then stabilisation, finally what is reconstructive or aesthetic. You receive it in writing.

How long it takes

A first visit done properly takes time: allow around forty minutes. It is time spent once that prevents wrong decisions later.

What to bring

ID, health card, a list of the medication you take, and any previous radiographs or records. If you are bringing a child, their vaccination booklet too if it is to hand.

Sources

Frequently asked questions

Will you treat me at the first visit?

Usually not, except for emergencies or pain. A first visit is there to understand the whole picture and build an orderly plan: acting before seeing everything often leads to choices that must be redone.

Are radiographs always needed?

No, they are prescribed only when they answer a precise clinical question. If you have recent images, bring them: we avoid repeating them.

Can I come just for a second opinion?

Of course. Bring whatever records you have: treatment plan, radiographs, estimates. We will give you a clear reading of what we see.

Clinical review: Dr. Massimo Ferrara

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